Do you have any question for us? We’ve outline answers to some common questions below, but if you don’t find the answer you’re looking for, feel free to contact us here. click on a question to see the answer.
security of online payments. so don’t worry.
after you place your Cristashop order, your order will be ready in the shopping cart , down bellow you will have to fill your personal informations and then your of payment ones :
With your PayPal account: this is one of the best known and most secure services in the world, just create your personal account and credit your balance to make your purchase. Easy peasy!
With your credit card: the zones for CB payments are limited for the moment, if you are part of the activated zones, 3D secure payment allows you to shop with total peace of mind with a check-card system that sends you a single-use, time-limited validation message to your phone to avoid any kind of fraud.
If you need more clarifications about f payment method do not hesitate to contact our IT department on: firstname.lastname@example.org
The suppliers we work with are located all over the world (Colombia, Venezuela, Indonesia, UK, Spain, Turkey…), suppliers that guarantee the high quality
The whole collection in our shop, we chose it, we tried it and we validated it.
Yes, the delivery is free!
And the delivery is free.
As It explained in a previous question, your order can take up to 20 days to arrive at your destination, because we are a small company and we do not yet have bargaining power with the delivery companies.
The advantage we represent is that we put a big budget so that parcels are shipped free of charge and that our customers have the follow-up of their orders.
For example, you ordered black pants and you get a red, then there! beyond the contradictory color of my order, I will not have fun paying a return fee,
But no ! do not worry, our first customer’s testers (before the official opening) have been satisfied and I am sure you will be too.
To return an article whose error comes from you:
You have 15 days to return an article:
At first, I invite you to contact customer service on: to specify the reason why you want to exchange or get refunded, as well as inform you about the cost of return.
Then the customer service will send you the address and the necessary information for the returned parcel and a paper to print to paste it on the returned parcel,
Here are the conditions to accept the return:
– The package must be in its original packaging to avoid damage during the return trip.
– The items in the package must carry the labels.
– the articles must remain in their original states (not damaged, no stains, no holes ..) otherwise the return will be refused and therefore the refund also.
Beyond this deadline, I invite you to contact the customer service who will confirm the location of your package knowing that you too will follow.
Otherwise, the customer service will grant you the refund.